Part Time Customer Service Administrator

Job description

About the Customer Service Advisor role:

Monday to Friday - No weekends!

9am - 1pm

12.71 per hour

Temporary to Permanent role

Based in Stratton area (on main bus route)

Duties for the Customer Service Advisor role:

Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required

Liaise with other internal team members

Entering information on two different customer record systems

Dealing with transport and customer queries

Entering information into reporting spreadsheets

Build and maintain relationships with key customers

Ensure procedures are adhered to in line with company policy and best practice

Experience / Skills required for the Customer Service Advisor role:

Good PC skills, including experience of Microsoft Office Excel, Word & Outlook

Excellent interpersonal and active listening skills

Clear communication skills and a strong command of the English language

Strong attention to detail and articulate both verbally and written

Ability to work independently

Passionate about good customer service experience

To be considered for the Part Time Customer Service Advisor role apply today!