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Key Account Coordinator and Customer Support

Recruiter
Work Wales
Location
Cardiff
Salary
£27,000 - £28,000 per year (Depending on Experience)
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
21 October 2026
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Job description

Key Account Coordinator & Customer Support

Cardiff

to 28,000

Join a growing business supporting leading national brands

We are recruiting for a Key Account Coordinator & Customer Support professional to join a well-established and expanding organisation in Cardiff.

Working as part of a busy client services team, you will support key customer accounts, coordinate day-to-day operations and ensure clients receive an outstanding level of service. This is an excellent opportunity for an organised, customer focused individual looking to build a long term career.

Key Responsibilities

Support the day-to-day management of key customer accounts.
Build strong relationships with customers, suppliers and internal teams.
Respond to customer enquiries and resolve issues efficiently.
Coordinate stock levels and ordering requirements.
Produce reports and assist with account performance updates.
Support Account Managers with administration and customer coordination.
Identify opportunities to improve processes and service delivery.

About You

You will ideally have experience in customer service, account coordination, sales administration or supply chain support.

You will also have:

Excellent organisational and communication skills.
A proactive, customer-focused approach.
Good knowledge of Microsoft Excel (Power BI experience is desirable).
Strong attention to detail and the ability to manage multiple priorities.

In return

Full-time, permanent position
Friendly and supportive team environment
Career development opportunities
Work with recognised national retail and commercial brands

If you are looking for a varied customer support and account coordination role with genuine career prospects, we would love to hear from you.

Apply Now