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Utilities Coordinator

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Recruiter
Doocey Group
Location
Tipton
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

Job Title

De-Looping Planner (Utilities Coordinator)

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Tipton or Birmingham

Our Company

Doocey Group is a family-run utility and civil engineering contractor with over 40 years experience built on strong, Black Country values. We ve experienced significant growth over the past 10 years which we ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you re looking to join a business that values hard work, loyalty and ambition, you ll feel right at home here.

The Role

The De-Looping Planner (Utilities Coordinator) is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions cause by de-looping activities.

Responsibilities

Liaise with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property
Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the customer SLAs
Book in meetings with surveyors, ensuring that times and dates are communicated to relevant parties
Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLAs
Complete close out with customers to ensure standards for both them and the client have been met, and they are happy with the service provided
Ensure all customer enquiries are responded to in a professional and timely manner
Attend and participate in daily call with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers
Chase operations for updates on all customer complaints/enquiries within the customer SLAs
Update complaints from clients or customers via internal reporting systems
Attend and participate in weekly performance meetings to be held with your line manager to discuss ay issues and any beneficial feedback
Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up top date with the progress of their works

Personal Qualities

Strong communicator
SLA-driven and deadline-oriented
Highly organised and detail-conscious
Proactive problem solver
Calm and professional under pressure
Persistent and accountable

Technical Skills & Experience

Proven experience in a high-volume outbound contact centre environment is essential
Strong track record of achieving KPIs, SLAs and quality targets
Experience using automated diallers and CRM systems
Confident handling customer objections and complaints professionally

Qualifications & Training

GCSEs Grade 4-9
Comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint and Excel

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

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