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Claims Handler

Recruiter
Prestige Talent Partners Ltd
Location
Manchester
Salary
£13.74 per hour
Contract
Permanent
Work pattern
Part Time
First listed by Ontap
26 August 2026
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Job description

Part Time work - 35 hours per week Salary up to 25k Occasional evening and weekend work

Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm!

ROLE PURPOSE

To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally.

The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.

KEY RESPONSIBILITIES

New Enquiry Handling

Handle inbound telephone, website and email enquiries from prospective clients.
Conduct detailed fact-finding interviews with potential clients.
Identify and assess housing disrepair issues including:
Damp and mould
Water ingress
Leaks
Structural defects
Heating and hot water failures
Electrical issues
Pest infestations
Other repair-related issues
Establish tenancy status and landlord details.
Obtain details regarding notification of defects and repair history.
Assess whether a claim appears suitable for further investigation.

Client Onboarding

Explain the claims process in a clear and professional manner.
Obtain relevant documentation including:
Tenancy agreements
Photographs
Correspondence with landlords
Notices and inspection reports
Complete client onboarding documentation.
Undertake anti-money laundering and identification checks where required.
Ensure all authorities and client care documentation are completed accurately.

Compliance & Risk Assessment

Complete fraud prevention checks in accordance with firm policies.
Complete vulnerable customer assessments.
Identify any safeguarding concerns.
Escalate unusual or high-risk matters to management.
Ensure compliance with SRA requirements and internal procedures.
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