Customer Service Assistant
- Recruiter
- Pyramid8
- Location
- Morley
- Salary
- £13.33 per hour
- Contract
- Permanent
- Work pattern
- Full Time
- First listed by Ontap
- 13 October 2026
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Job description
Pyramid 8 are supporting a growing business in Morley to recruit a dedicated and resilient Customer Service Assistant to join our team based in Morley, Leeds. This role involves handling inbound calls from customers, primarily focused on taking payments for fines and providing support throughout the process.
Key Responsibilities:
Manage a high volume of inbound calls in a professional and efficient manner
Assist customers with making payments for outstanding fines
Provide clear and accurate information regarding payment options and processes
Handle sensitive conversations with empathy, patience, and professionalism
Maintain accurate records of customer interactions and transactions
Resolve customer queries and escalate issues where necessary
What We re Looking For:
Excellent communication and listening skills
Ability to remain calm and composed in challenging situations
Strong resilience and emotional intelligence
A professional and empathetic approach to customer interactions
Good attention to detail and organisational skills
Previous customer service or call centre experience is desirable but not essential
What They Offer:
Monday to Friday working hours (9:00am 5:00pm) no weekends
Full training and ongoing support
A friendly and supportive working environment