Ontap
Ontap Job Search
Updated daily • No sign-up

Customer Service Coordinator - Shipping & Logistics

More Suffolk jobs
Recruiter
TIME Appointments Ltd
Location
Felixstowe
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
8 October 2026
Apply Now
Find jobs near you
See current jobs within 20 miles
Search other jobs

Job description

Time Appointments are working with a successful and growing business in Felixstowe who are looking for an experienced Customer Service Coordinator to join their team.

You'll be the key point of contact for customers and clients, handling bookings, ensuring information is captured accurately and keeping communication clear and professional from start to finish.

Key Duties & Responsibilities:

Liaising with customers and clients regarding bookings
Ensuring booking details are captured accurately and within agreed timescales
Building and maintaining strong relationships with key clients
Providing a professional and responsive customer service
Handling customer queries and resolving issues where required
Working closely with internal teams to ensure customer requirements are met
Maintaining accurate records and ensuring information is kept up to date
Supporting the wider team to ensure the smooth running of customer accounts

Skills & Experience Required:

A genuine passion for delivering excellent customer service
Previous experience within Shipping & Logistics is preferred
Strong written and verbal communication skills
Excellent interpersonal and relationship-building skills
A high level of accuracy and attention to detail
The ability to manage multiple priorities in a busy environment
A motivated, positive and determined approach
The confidence to build strong working relationships with customers and colleagues

Customer service is at the heart of this business, and they're looking for someone who genuinely enjoys building relationships, solving problems and making sure customers receive the service they expect.

This is a great opportunity to join a business that takes pride in its customer service and genuinely values the relationships it builds with its clients.

If you're an experienced customer service professional with a background in shipping or logistics and are looking for your next challenge, we'd love to hear from you.

Apply Now