Service Advisor

CUSTOMER SERVICE ADVISOR

ERDINGTON, BIRMINGHAM £32,000 BASIC £38,000 OTE UP TO £45,000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

We're looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. You'll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

THE ROLE

WHAT WE'RE LOOKING FOR

You'll need

Previous experience as an Automotive Service Advisor or in a similar aftersales role

Excellent customer service and communication skills

Strong organisation and attention to detail

Confidence discussing vehicle repairs, servicing and associated costs

The ability to work effectively with workshop and technical teams

It would be great if you also have

Main-dealer automotive experience

Experience using a dealership DMS

Previous experience with service plans

A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You'll get a clear understanding of the opportunity, the package and what's involved, with support from the Pembrook team throughout the process.

INTERESTED?

If this sounds like the right opportunity for you, apply today and a member of the Pembrook team will be in touch for a confidential conversation.

We'll take it from there.