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IT Service Desk Analyst - 1st Line - Huddersfield

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Recruiter
Circle Recruitment
Location
Huddersfield
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
2 October 2026
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Job description

IT Service Desk Analyst - 1st Line - Huddersfield

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or support role is required by a leading company in central Huddersfield

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Experience required:

6+ months experience in a similar 1st line IT support / service desk role
Working with helpdesk software, MS Office 365, Azure & Windows 10 / 11
Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
Ability to find solutions and assist staff at all levels
Excellent communication skills
Ability to prioritise tasks and deliver on deadlines
Enthusiastic, hardworking and a team player
Ability to drive for the odd occasion when you need to go to a different office

Job Role Responsibilities:

Helpdesk / Telephone Support
Building and deploying laptop clones
Installing basic laptop components
Provide basic Microsoft Office 365 support
Escalate and manage 2nd and 3rd-line support tickets
Carry out basic Active Directory tasks
Able to support users remotely and on-premises
Create user profiles
Roll out software centrally and manually
Offer user laptop health checks
Managing all tasks via the helpdesk system
Review ticket trends with the line manager
Support team and firm with ad-hoc IT tasks

My client is a leading professional services company, employing over 350 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.

They are looking to pay a starting salary of around £26,000 - £27,000 + benefits. To apply, press apply now or send your CV to

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

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