Customer Service & Planning Coordinator
Location: Shepshed Hours: Full-time, 37.5 hours per week
28 Days holiday + BHs
Hybrid role
Are you an organised and customer-focused professional who thrives in a fast-paced environment? We're recruiting on behalf of a successful and growing business seeking a Customer Service & Planning Coordinator to play a pivotal role in ensuring exceptional customer service and seamless operational delivery.
This is a varied position that combines customer service, production planning, logistics coordination, and supplier relationship management. You'll act as a key point of contact for customers, suppliers, and internal teams while helping to ensure products are delivered efficiently and on time.
Key Responsibilities
Customer Service & Relationship Management
•Serve as the primary contact for customers, suppliers, and transport partners.
•Build and maintain strong working relationships with key stakeholders.
•Manage customer enquiries and resolve issues in a professional, solution-focused manner.
•Provide proactive communication throughout the order and delivery process.
Production Planning
•Coordinate and maintain production schedules to meet customer demand.
•Liaise closely with production and procurement teams to ensure material availability.
•Identify potential scheduling challenges and implement effective solutions.
•Support efficient production processes and delivery performance.
Logistics & Delivery Coordination
•Arrange and confirm customer deliveries in line with operational requirements.
•Maintain accurate order and delivery records within internal systems.
•Work closely with transport and logistics teams to ensure on-time delivery.
•Monitor delivery performance and communicate updates as required.
Operational Support & Continuous Improvement
•Manage sales and purchase contract administration accurately.
•Collaborate across multiple departments to ensure end-to-end process alignment.
•Identify opportunities to improve efficiency, accuracy, and customer satisfaction.
•Contribute to a culture of operational excellence and teamwork.
About You
To be successful in this role, you will have:
•A minimum of 3 years' experience in a customer-facing, planning, or coordination role.
•Excellent communication and interpersonal skills.
•A professional and confident telephone manner.
•Experience using SAP or similar ERP systems.
•Strong Microsoft Excel and Word skills.
•A highly organised and analytical approach to problem-solving.
•Good numerical and commercial awareness.
•The ability to work independently, prioritise workloads, and adapt to changing demands.
•A resilient, proactive, and customer-focused mindset.
What's on Offer?
•The opportunity to join a well-established and growing organisation.
•A varied role with significant responsibility and stakeholder interaction.
•Supportive team environment with opportunities for personal development.
•Competitive salary and benefits package.
If you're looking for a role where you can combine outstanding customer service with operational planning and coordination, we'd love to hear from you.
