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Customer Planner/Front of House

Recruiter
Hays
Location
Belfast
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
3 September 2026
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Job description

Your new company A leading and highly successful FMCG organisation is seeking to appoint an Administrator / Customer Planner to join its busy team. This organisation works with a portfolio of well-known consumer brands and prides itself on delivering exceptional service to customers across the retail and wholesale sectors. Operating within a fast-paced and collaborative environment, the company offers employees the opportunity to play a key role in supporting both customer operations and front-of-house activities.

Your new role

As Administrator / Customer Planner, you will be responsible for processing customer orders and ensuring a smooth flow of communication between customers, sales teams, logistics partners and internal stakeholders. Alongside order management responsibilities, you will also act as the first point of contact for visitors and callers, supporting the day-to-day running of the office and creating a welcoming professional environment.

Key duties will include:

Processing customer and sample orders accurately and efficiently
Liaising with logistics providers, customers and sales representatives to ensure timely delivery of goods
Responding to customer enquiries and providing excellent customer service
Preparing daily and weekly order reports
Managing loading sheet administration and supporting order fulfilment processes
Processing credit note requests and obtaining supporting documentation and approvals
Providing general administrative support across the business
Supporting management and sales teams within a small, close-knit administration function
Managing incoming calls, meeting and greeting visitors, and coordinating hospitality requirements
Organising meeting rooms and supporting company events and activities
Coordinating travel and accommodation bookings as required
Assisting with the organisation of office events and employee engagement activities
Ensuring office facilities, equipment and supplies are maintained and operating effectively
Supporting the overall upkeep and presentation of the office environment

What you'll need to succeed

To be considered for this role, you will have:

A minimum of 1-2 years' experience within order processing, customer planning or a similar administration role
Strong organisational skills with the ability to manage multiple priorities and deadlines
Excellent attention to detail and accuracy
Strong customer service and communication skills
The ability to work independently and use initiative
Experience using ERP systems or order processing software
Good IT skills and confidence using Microsoft Office applications
A proactive and collaborative approach to work
Previous FMCG, retail or wholesale sector experience would be advantageous

What you'll get in return

Opportunity to join a leading and growing FMCG organisation
Long-term career development opportunities
Salary £28k - £30k depending on experience;
22 days annual leave plus 11 stat days
Private Healthcare
Mon - Thurs 8.30am - 5pm; Friday 8.30am - 4.30pm

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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