Recruiter
ABL Recruitment
Location
Birmingham
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
29 September 2026
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Job description

Title: Warranty Coordinator

Salary: £35,000-£45,000 + Life Insurance + ECOS Scheme + Free Lunches (Monday, Wednesday & Friday)

MANDATORY CRITERIA: Candidates must have experience working in the automotive industry, with a large dealer group or an OEM.

Location: Birmingham

Work Style: Office-based

Start Date: ASAP

This is an excellent opportunity for someone with automotive aftersales, warranty or dealer operations experience to join a growing manufacturer and play a key role within the warranty function. My client is looking for a Warranty Coordinator to support the accurate assessment and processing of warranty claims, ensuring a smooth experience for dealers while helping to protect the integrity of warranty operations.

This role would suit someone who enjoys investigating issues, working with technical information and building strong relationships across a dealer network. You'll be joining a collaborative team where attention to detail, sound judgement and strong communication skills are highly valued, with the opportunity to make a real impact on operational performance and customer satisfaction.

Key Responsibilities

Review and process warranty claims submitted by the dealer

network, ensuring accuracy and compliance with warranty policies.

Investigate discrepancies, missing information and unusual

claims, working with dealers to resolve issues efficiently.

Provide guidance and support to dealers on warranty

submissions, policies and claim decisions.

Work closely with technical teams to assess complex warranty

cases and reach fair, consistent outcomes.

Monitor claim activity, identifying trends, risks and

potential policy misuse.

Support continuous improvement initiatives across warranty

operations and dealer processes.

What We're Looking For

Experience within the automotive industry, ideally in warranty,

aftersales or dealer operations.

Strong analytical and problem-solving skills with excellent

attention to detail.

Ability to review technical information and make informed

decisions.

Strong organisational skills and the ability to manage

multiple priorities effectively.

Confident communicator who can build productive relationships

with dealers and internal stakeholders.

Proficiency in Microsoft Office, with experience of claims

management or dealer systems being advantageous.

Professional, proactive and team-oriented approach.
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