Service Advisor
- Recruiter
- Pembrook Resourcing
- Location
- Hampshire
- Salary
- £30,000 - £34,000 per year
- Contract
- Permanent
- Work pattern
- Not Specified
- First listed by Ontap
- 21 September 2026
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Job description
Service Advisor
Basingstoke
£30,000 - £34,000 Basic £42,000 OTE
The Role
A fantastic opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Basingstoke. This customer-facing role is ideal for someone who thrives in a fast-paced automotive environment and is passionate about delivering exceptional customer service.
You will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while maintaining the highest levels of customer satisfaction.
Key Responsibilities
Welcoming customers and managing vehicle check-ins
Advising customers on service and repair requirements
Liaising closely with the workshop and technicians regarding vehicle progress
Keeping customers updated throughout the service process
Upselling additional products and services where appropriate
Preparing job cards, invoices, and related administration
Handling customer queries and resolving issues professionally
Ensuring excellent CSI and customer satisfaction levels are maintained
Requirements
Previous experience as a Service Advisor within the motor trade
Excellent communication and customer service skills
Strong organisational and administrative abilities
Ability to work well under pressure in a busy dealership environment
Upselling experience advantageous
Full UK driving licence required
What's On Offer
£30,000 - £34,000 basic salary
Realistic OTE of £42,000
Ongoing training and development
Supportive team environment
Career progression opportunities within a growing business