Customer Service Advisor

Recruiter: The Work Shop
Location: Hampshire
Contract: Permanent
Work pattern: Full Time
First listed by Ontap: 1 September 2026

Job description

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton.

As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.

Responsibilities of a Customer Service Advisor:

Handle customer enquiries via telephone and email in a professional manner

Process all customer orders and maintain accurate and up-to-date records

Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery

Assist the internal Sales team with administrative duties and phone cover during peak times

Carry out additional ad-hoc duties as required to support the business.

The ideal Customer Service Advisor:

Prior customer service experience, ideally within manufacturing

Excellent written and verbal communication skills and ability to communicate effectively

Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy

Strong organisational, prioritising and problem-solving skills

Conscientious, self-motivated, and able to work independently

Strong team-working skills, contributing positively to a collaborative environment

Patient, polite, and assertive approach

The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

Apply Now

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