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Office Administrator

Recruiter
Hays Specialist Recruitment Limited
Location
Worcestershire
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
1 September 2026
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Job description

Office Administrator Full time 6-month contract

We are currently recruiting on behalf of a successful and rapidly growing organisation within the fleet and vehicle management sector. This is an excellent opportunity for an organised and customer-focused Administrator to join a busy operational team supporting major corporate clients.The successful candidate will play a key role in ensuring vehicles are managed efficiently throughout the repair and remarketing process while delivering exceptional levels of customer service and administration support. The RoleWorking within a fast-paced environment, you will be responsible for coordinating vehicle movements, processing repairs, managing parts, and liaising with both customers and internal teams to ensure service level agreements are consistently achieved.This role would suit an individual who is highly organised, proactive, and enjoys working within a collaborative team environment.

Key Responsibilities

Monitor vehicle repairs and work in progress to ensure customer SLAs are met
Manage off-site repair activity and liaise with dealerships and suppliers
Produce pricing reports and process authorised works
Handle customer enquiries and provide timely updates
Coordinate with internal departments to ensure vehicles are processed efficiently
Raise quotations and manage parts ordering, receipt and returns
Monitor back-ordered parts and source alternative solutions where required
Manage on-site vehicle key control
Arrange vehicle collections and transportation movements
Liaise with auction houses regarding vehicle documentation
Monitor ageing vehicles and escalate issues as appropriate
Track quality control failures and support their resolution
Work closely with production teams regarding repair upgrades, downgrades and parts management

About You

Previous administration experience within a busy office or operational environment
Strong organisational and time management skills
Excellent customer service and communication skills
High levels of accuracy and attention to detail
Ability to prioritise multiple tasks and meet deadlines
Confident using Microsoft Office and internal systems
A positive, adaptable and team-oriented approach
Experience within automotive, fleet, logistics, service or repair environments would be advantageous, but is not essential

What's on Offer?

Opportunity to join a growing and successful business
Supportive and collaborative working environment
Ongoing training and development opportunities
Competitive salary and benefits package
Long-term career progression prospects

Due to the volume of applications, only shortlisted candidates will be contacted.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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