Receptionist/Administrator

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. Respond and/or redirect all patient and visitor requests accordingly.

Set-up of new patients onto the computer system. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

See attached full job description. For more information, please email Manager on: helena.santos@nhs.net