Ward Clerk

The Emergency Medical Receiving Unit (EMRU) Ward Clerk provides comprehensive administrative, clerical, and reception support to the Acute Medicine service, ensuring the efficient day-to-day operation of the department. Working closely with the Acute Medicine leadership team, nursing staff, and multidisciplinary colleagues, the post holder acts as a key point of contact for patients, relatives, visitors, and healthcare professionals while maintaining the highest standards of confidentiality and professionalism.

The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation, and assisting with data collection and reporting requirements. The post holder also supports relatives and visitors, manages stationery and departmental supplies, assists with staff administration, and contributes to a safe, organised, and welcoming environment within the Emergency Medical Receiving Unit.

By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care, service delivery, and the overall operational effectiveness of the Emergency Medical Receiving Unit. Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.

Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service. Answer and direct telephone calls, providing information within the scope of the role and Trust policies.

Maintain accurate patient records and update electronic systems including Careflow EPR. Support data collection, entry, and reporting for audits, operational reports, and national submissions.

Coordinate patient transfers, including transport arrangements and transfer of records and property. Manage departmental correspondence, mail distribution, and emails.