Team Administrator

An opportunity has arisen for a Team Administrator to join our busy team which will involve the coordination and implementation of office procedures. This will require a high degree of organisational skills and excellent working knowledge of administrative systems.

The successful applicant will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. Be responsible for managing and prioritising their own workload and will be required to use their own workload and will be required to use their own initiative.

Patient related tasks. Deal with telephone communications and type letters with a potentially distressing or emotional content.

Deal with informal complaints referring them to the service lead when necessary. Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source To liaise with staff in other services and with external contacts.

To organise, store and archive paperwork, documents and computer- based information. Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk