Reception Administrator
- Employer
- Quay Health Solutions CIC
- Location
- London, SE16 4BL, London, SE1 2BP
- Contract
- Permanent
- Posted
- 14 October 2026
- Closing date
- 1 November 2026
Role overview
The post holder's primary responsibility is to act as a Reception Admin to the Extended Access Service (EAS), QHS GP Care Home Service, and New Mill Street Surgery, based at Spa Medical Centre or New Mill Street Surgery. In addition the post holder will provide administrative support to other services provided by QHS, as agreed with the Service Manager.
The EAS is a service, which opened in April 2015, where local GP practices who are members of QHS book their own patients in for either urgent (same day or next day) appointments or routine appointments. The post holder will be expected to liaise closely with member practices.
The post holder will be expected to cover reception, meet and greet patients and handle their queries. It is the role of the Reception Administrator to assist the patients in the easiest possible way to see the GP/nurse or other health professional.
Patient enquires must be handled courteously and efficiently and with an awareness of the needs of the patient. Accurate administration is important to ensure that the work of the practice is carried out efficiently and that complete records are maintained.
Quay Health Solutions will accept applicants looking for part time and full time roles. We reserve the right to close this vacancy early should we receive a significant amount of applications.
To provide patients who make contact with a QHS service with the best customer service. To answer the telephone promptly & deal with enquiries in a helpful & courteous manner, being aware of the need to maintain confidentiality at all times regarding patients & staff.
Show full NHS role information
To book, cancel & amend patient appointments using the clinical system & book patients in the appropriate service when needed using NHS Smartcard to trace patients on the Spine. To chaperone for patients & staff upon request.
To identify any discrepancies in patient information received from practices & escalate appropriately. To deal with requests for assistance from doctors, nurses & other members of clinical team, including making calls to patients.
To order ambulances & telephone interpreters for patients as required. To open & close the centre at the beginning & end of the day, checking security & setting the alarms.
To adopt a proactive approach & deal with any issue relating to reception which may arise. Prioritising daily duties to ensure deadlines are met.
To send referrals to the relevant services as requested by clinical staff & accurately document the receipt in patients records. To assist with monitoring & ordering of clinical & other supplies.
To process the deductions for patients who have left the practice. Correctly labelling all outgoing medical records and marking them on EMIS.
To act as a chaperone during LARC clinics when required, supporting the clinical team in the delivery of patient care. Please see the attached job description and person specification for all of the relevant information.