Medical Receptionist

PART TIME MEDICAL RECEPTIONIST We are seeking a part time medical receptionist to work in a busy NHS GP Surgery in Eltham , 11 hours per week over two days. Applicants must be willing to work flexible hours and to cover staff holidays.

Days are Thursday and Friday 1pm until 6. 30pm.

The location will be at Elmstead Medical Clinic, 81 William Barefoot Drive SE9 3JD. We are looking for candidates who are professional, friendly, have a good telephone manner and take pride in their work.

You will be the first point of contact for the patients in our surgery and need to make a good lasting impression. You must have excellent computer skills.

Full training will be provided on our EMIS WEB clinical system. Main duties of the job MAJOR DUTIES AND RESPONSIBILITIES: Reception duties Management of Appointment System Management of medical records Preparation of consulting rooms Operation of telephone system Start and end of day procedures JOB DESCRIPTION JOB TITLE: Part Time Medical Receptionist RESPONSIBLE TO: Practice Manager OBJECTIVES: (i) Provide a point of contact for patients and all other visitors to the practice (ii) Act as a focal point of communication between patients, doctors and other medical staff Reception duties: (i) Apply an efficient appointment system to monitor flow of patients into consulting and treatment rooms (ii) Apply an appointment system for patients without appointments who need Urgent Consultation. (iii) Ensure arrangements and formal requirements are explained and completed in respect of new patients and those requiring temporary treatment (iv) Administer arrangements for private services, receive payments and issue receipts (v) Respond to all queries and requests for assistance from patients and other users of the Practice in line with the Practice Charter.

First contact for any complaints is the Senior Member of the reception team. (vi) Administer the home visit system (vii) Ensure that all repeat prescription requests are actioned within 48 hours. (viii) Action requests for transportation. (ix) Ensure patient waiting areas, reception and medical areas are kept clean and tidy (i) Ensure full familiarity with all appointment systems currently in effect, including regular and incidental variations (ii) Book appointments and recalls on computer as required ensuring sufficient information is recorded to retrieve medical record (iii) Monitor effectiveness of the system and report any problems or variations required (i) Ensure all records are accurately assembled in advance for each consulting session (if required) (ii) Ensure correspondence, results and reports are filed in accordance with the current procedures (iii) Ensure that records are available for the Doctors in the instances of urgent consultation (iv) Retrieve and re-file records as required, adhering to strict alphabetical order (v) Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover (i) Ensure that the consulting rooms are checked at the end of each surgery to ensure that any medical records are returned for filing and the rooms left tidy and secure. (i) Receive and make calls as required. Take messages and ensure such messages are passed to the correct person speedily and accurately (ii) Ensure that system is operational at the beginning of each day and switched over to night service and answer phone at the end of each day (i) Open up premises and make all necessary preparations to receive patients and other visitors to the surgery (ii) Secure premises at the end of each working day, ensure the building is totally secured, internal lights turned off and alarm activated. (iii) Tidy up consultation rooms and waiting area.