Medical Receptionist
- Employer
- St Johns House Medical Centre
- Location
- Worcester, WR2 5FB
- Contract
- Permanent
- Posted
- 13 October 2026
- Closing date
- 3 November 2026
Role overview
St Johns House Medical Centre has an exciting opportunity for a new team member to join our established, friendly and dedicated hard working team. We are a large practice, working from purpose-built modern premises in St Johns.
We are looking for a flexible, hard working and reliable person, who enjoys contact with the general public and is able to offer excellent communication and customer service skills. It is a varied and interesting role, covering medical reception and administrative duties.
Ideally you should have experience of working as a receptionist, within a healthcare setting and be educated to GCSE level or equivalent . However, full training will be given.
The position is for 29 hours (PT) per week with set days and set hours Monday to Friday is detailed below: Monday: 8:00-17:00 Tuesday: 13:00-17:00 Wednesday: 14:30-18:30 Thursday: 13:00-17:00 Friday: 8:00-17:00 Monday & Friday to include a 30 minute unpaid lunch break. If you would like an informal discussion about the roles, please contact Practice Manager Deb Gregory on 01905 740006.
Previously applicants need not apply. The role of Medical Receptionist includes answering the telephone, actioning online triage requests and speaking with patients face to face to assist patients with queries.
As a practice we use a care navigation system to ensure we guide patients to the correct service at the first contact. You will work with a team and rotate duties either in the call centre or on the main reception desk.
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Daily duties such as: Booking appointments face to face, over the phone or via online triage, including signposting to ensure the patient is booked with the right person, in the right place at the right time. Receiving and recording requests for home visits, district nurse visits, telephone consultations and taking messages.
Helping to assist with general enquiries. Answer incoming calls in a timely manner as per practice protocol.
Ensuring everything is set up for the day. The above list of duties is not exhaustive and may be subject to change as deemed necessary Full training will be given.
Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. To have a thorough knowledge of appointment procedures and adapt to changes.
Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills, ensure that patients requiring urgent medical attention are offered appropriate and timely appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Accept requests for home visits according to practice procedures.
Action repeat prescription requests as required and within practice procedures. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts.
Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible. Premises: Make all necessary preparations to receive patients.
Carry out end of day procedures as listed. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Administration Tasks: To carry out administration tasks as per the receptionists rota.