Employer
Moya Cole Hospice
Location
Cheadle, SK8 3SZ, MANCHESTER, M28 0FE
Contract
Permanent
Posted
9 October 2026
Closing date
18 October 2026
Original vacancy on NHS Jobs
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Role overview

We are looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors. Call to action - How to Apply If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.

Please email Mark Fletcher on mark.fletcher@moyacole.org.uk if more information is required. Applicants must be authorised to work in the UK.

We are not able to offer sponsorship at this time. The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales We reserve the right to close and interview prior to the dates outlined below. Closing Date: 18th October 2026 Interview Date: To be arranged with sufficient notice As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment.

This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice. Provide a warm and professional welcome to all those arriving at the hospice Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.

Show full NHS role information

Ensure all those entering the hospice are authorised and security procedures are followed Work closely with the nursing team to coordinate patient arrivals Communicate with all departments regarding visitor arrivals Liaise with third party providers to coordinate patient services e.g. funeral directors Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location Assist in an emergency situation following directions from the Nurse in Charge Handle incoming and outgoing post and deliveries efficiently Offer administrative support to clinical and office teams Coordinate with volunteers and colleagues to ensure consistent reception cover Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR Provide information on services and retail products and take payments Contribute to process improvements to reception processes or visitor experience Remain calm and composed in emotionally sensitive situations Ensure our values are followed at all times

This overview is taken from the public NHS Jobs advert. Check the original advert for the complete role information, person specification and application requirements.
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