Single Point of Access Administrator

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Urgent Response Care, Specialist Nursing and Specialist Palliative Care. The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.

This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services. This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.

Referral routes include telephony,emailand electronic health systems such as System One. The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routinequeriesand provide a high level of customer service, which will include signposting to relevant servicesprioritisingurgent assessment when required.

Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information isaccurateand compliant with Information Governance. The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.

This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services. This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.

Referral routes include telephony,emailand electronic health systems such as System One. This role workscollaboratively with colleagues across the service to ensure an excellent level of service is provided to patients.