CAMHS Team Administrator
- Employer
- Central and North West London NHS Foundation Trust
- Location
- Harrow, HA2 8EQ
- Contract
- Permanent
- Posted
- 5 October 2026
- Closing date
- 12 October 2026
Role overview
The CAMHS Team Administrator is responsible for providing comprehensive administrative support to Harrow CAMHS, ensuring the efficient operation of clinical and administrative pathways. The post holder will act as a key point of contact for children, young people, families, professionals, and partner agencies, supporting referral management, appointment booking, waiting list administration, clinical correspondence, information sharing, and data quality requirements.
The post holder will work within agreed service standards and operational procedures, ensuring that enquiries are managed professionally, information is processed accurately and confidentially, and communications are appropriately escalated where clinical action is required. The Team Administrator will play an important role in supporting patient flow through CAMHS pathways and ensuring the service meets performance, access and waiting-time targets -Providing comprehensive administrative support to multidisciplinaryCAMHS teams, including word processing, filing, email management, photocopying, data entry and spreadsheet creation. -Managing appointment diaries and team information systems. -Handling telephone and reception enquiries professionally. -Maintaining organised administrative systems to support service delivery -Monitoring demand and escalating concerns according to agreed protocols. -Ordering stationery and equipment and supporting the team with general administrative tasks Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025.
Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024." As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview - GOV.
UK The Team Administrator will play an important role in supporting patient flow through CAMHS pathways and ensuring the service meets performance, access and waiting-time targets. Key Responsibilities Service Administration Act as a first point of contact for the Harrow CAMHS service, responding to telephone, email and face-to-face enquiries professionally and efficiently.
Manage referrals, waiting lists and appointment bookings in line with Trust procedures and service targets. Ensure referrals are processed accurately and within agreed timescales.
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Support clinical pathways from referral to discharge, maintaining accurate records throughout. Coordinate clinic appointments, reviews, assessments, meetings and multi-disciplinary appointments.
Ensure children, young people and families receive appointment notifications and relevant information in a timely manner. Monitor appointment outcomes and support effective management of DNA (Did Not Attend) and cancellation processes.
Maintain accurate patient demographic information and electronic records. Support the collection and recording of outcome measures as required.
Information Management and Communication Ensure all incoming correspondence, including emails from external professionals, is reviewed, appropriately actioned and forwarded to the relevant clinician in a timely manner. Ensure correspondence and communications are uploaded accurately to the patient record.
Escalate urgent clinical information and safeguarding concerns immediately in accordance with local procedures. Seek clarification from clinicians where there is uncertainty regarding appropriate responses to professional enquiries.
Support effective communication between patients, families, clinicians and partner agencies. Maintain confidentiality and information governance standards at all times.
Administrative Support Provide comprehensive administrative support to clinical and managerial staff. Prepare letters, clinic lists, reports, presentations and meeting documentation as required.
Organise and coordinate meetings, including booking rooms, preparing agendas and taking minutes when required. Maintain electronic filing systems and ensure documents are stored appropriately.
Support service audits, data collection exercises and quality improvement initiatives. Order stationery, equipment and supplies in line with Trust procedures.
Distribute incoming and outgoing correspondence as required. Data Quality and Performance Ensure accurate and timely entry of information onto Trust clinical systems.
Support data validation activities and ensure patient records are maintained to a high standard. Assist with the production of activity reports and performance information.
Support monitoring of waiting lists and patient pathways. Escalate identified delays, backlogs or administrative risks to supervisors or managers.
Contribute to achieving local and national performance targets. Working with Families and Professionals Provide a professional and responsive service to children, young people and their families.
Support families who may require additional assistance to engage with service processes, including appointment arrangements and questionnaire completion. Communicate effectively with a wide range of professionals including schools, social care, health services and voluntary organisations.
Use communication methods appropriate to individual needs, including arranging interpreters where required. Safeguarding The post holder has a responsibility to safeguard and promote the welfare of children and young people and vulnerable adults.
They must: Comply with Trust safeguarding policies and procedures. Report concerns promptly through appropriate channels.
Maintain up-to-date safeguarding training appropriate to the role. Escalate urgent safeguarding information received through telephone calls, emails or correspondence without delay.
Information Governance The post holder will: Adhere to Data Protection legislation, Information Governance standards and Trust policies. Maintain confidentiality at all times.
Ensure electronic and paper records are handled securely. Record information accurately and contemporaneously.
Health and Safety The post holder is responsible for: Working in accordance with Health and Safety legislation and Trust policies. Reporting incidents, risks and near misses through Trust reporting systems.
Participating in mandatory and statutory training. Taking reasonable care for their own safety and that of others