Admin Assistant / Receptionist

Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriving for their appointments Book follow-up appointments File documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD) Support the Managers and Supervisors in developing a patient focused service. Customer Care: Communicate with patients, visitors and staff in a professional and courteous manner Update patient demographics and assist with wayfinding Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets o Ensure that all patients attending in person are checked in o Ensure patient information is complete and up to date on the Trust ERS o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff o Communicate effectively using all available forms of communication * For more information on the main duties of this vacancy please see the attached job description* Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.