Receptionist

Role Summary We are seeking a friendly and organised Receptionist to be the first point of contact for our patients. The role involves managing appointments, handling enquiries, and supporting the day-to-day administration of a busy GP practice while delivering a professional and compassionate service.

Join a supportive and welcoming team where your contribution truly makes a difference to patient care. We offer a positive working environment, opportunities for development, and the chance to be part of a practice that values teamwork, respect, and high-quality service.

We are looking for a friendly, organised, and proactive Receptionist to join our busy GP practice. You will be the first point of contact for patients, providing a professional and welcoming service while supporting the smooth running of the practice.

Greet patients and visitors in a courteous and professional manner Answer telephone calls and respond to enquiries efficiently Book, amend, and cancel patient appointments using the clinical system Receive and process requests for repeat prescriptions Handle patient information in a confidential manner at all times Register new patients and update patient records accurately Liaise with clinicians and other staff to support patient care Process incoming and outgoing correspondence (letters, emails, results) Manage general administrative tasks including scanning and filing Support with workflow tasks where required Key Responsibilities Patient Services & Front Desk Provide a warm, courteous, and professional reception service to patients and visitors Manage patient enquiries in person, by telephone, and online Signpost patients to the most appropriate service (GP, nurse, pharmacist, or external services) in line with care navigation principles Handle difficult or sensitive situations with empathy and professionalism Appointment & Workflow Management Book, amend, and cancel appointments using the clinical system (e.g. EMIS) Support effective triage by capturing accurate patient information Manage GP and clinician appointment templates to optimise access Process requests for home visits, urgent appointments, and routine care Administrative Duties Maintain accurate and up-to-date patient records Process repeat prescription requests in line with practice protocols Scan, file, and distribute clinical correspondence Manage incoming and outgoing post Support general administrative tasks to ensure smooth practice operations Team Working & Communication Work collaboratively with clinical and non-clinical staff Support colleagues during busy periods and provide cover when required Communicate effectively with the wider primary care team and external services Confidentiality & Compliance Maintain strict patient confidentiality at all times in line with GDPR and NHS standards Adhere to practice policies, including safeguarding, health & safety, and infection control Ensure the reception environment is tidy, safe, and welcoming This list is not exhaustive Additional Information Training and ongoing development will be provided The role may involve occasional extended hours during busy periods Wilbraham Surgery is committed to equality, diversity, and inclusion in the workplace