Receptionist

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians and help ensure the smooth day-to-day running of the practice.

This is a varied and fast-paced role that requires excellent communication skills, attention to detail and a caring, patient-focused approach. We are a friendly, supportive and patient-centred practice committed to delivering high-quality care to our community.

Working with us means being part of a collabrative team where your contribution truly matters. We value professionalism, teamwork and personal development and we provide a positive working environment where staff are respected, supported and encouraged to grow.

Greet patients and visitors in a polite and professional manner Answer telephone calls promptly and direct enquiries appropriately Book, amend and cancel appointments using the practice's clinical system Handle patient queries sensitively and confidentially Assist patients with registrations forms and general paperwork Maintain accurate patient records Scan and file medical documents Manage incoming and outgoing post Liaise with clinicians, nurses and other staff as required Ensure reception area is tidy and welcoming Manage waiting room Follow practice policies and procedures for confidentiality and data protection Support other administrative staff during busy periods