Patient Pathway Administrator
- Employer
- Royal National Orthopaedic Hospital NHS Trust
- Location
- Stanmore, HA7 4LP
- Contract
- Fixed-Term
- Posted
- 28 September 2026
- Closing date
- 12 October 2026
Role overview
Following a review of the role against the current Home Office sponsorship requirements, it has been determined that this role does not satisfy the relevant eligibility requirements for sponsorship and therefore we are NOT in a position to offer sponsorship for this vacancy. Candidates applying for this role must therefore have the right to work in the UK without the need for employer sponsored immigration status.
An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Assistant within our Prosthetic Rehabilitation Unit and Orthotics Department . In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists.
Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments. Please see JD for further information.
For further details contact Lidiya Dimitrov, Deputy Service Manager for Prosthetics and Orthotics via 020 394 70 265 or Lidiya. Dimitrov@NHS.net.
We are recruiting for 35 hours (0. 93 FTE) to cover between Monday to Friday and the working hours are between 8am-5pm.
We are seeking a proactive, organised and motivated individual who thrives in a fast-paced environment to join our busy Prosthetic Rehabilitation Unit administrative team. The post holder will play a key role in supporting the delivery of a high-volume outpatient service, working closely with patients, clinicians and multidisciplinary teams to ensure patient pathways are managed efficiently and effectively.
Show full NHS role information
Excellent communication, organisational and IT skills are essential, together with a commitment to delivering a high-quality patient experience and outstanding administrative support. Key Responsibilities Coordinate, book, amend and reschedule patient appointments, ensuring efficient clinic utilisation and timely access to services.
Respond to patient telephone, email and face-to-face enquiries in a professional, courteous and empathetic manner. Accurately record, validate and maintain patient activity and demographic information using the Trust's systems.
Monitor and action administrative tasks within Trust electronic systems, ensuring patient pathways are progressed appropriately. Manage the handling and dispatch of goods and its related documentation.
Liaise with clinicians, administrative colleagues and other internal departments to facilitate the smooth running of clinics and day-to-day service operations. Support waiting list management and ensure patient records and appointments are maintained in line with Trust policies and performance standards.
This role will primarily focus on supporting the Clinical Team within the Prosthetic Rehabilitation Unit and Orthotics Department. Duties will include managing patient correspondence, chasing clinical results, cashing up clinics, monitoring and actioning the shared departmental inbox, maximising clinic utilisation, recording and validating activity on PAS systems, and liaising with a range of internal stakeholders to support the delivery of patient care.
A good understanding of the 18-week Referral to Treatment (RTT) standard and experience of waiting list management are desirable. Please see the attached Job Description for further information about this role.
Please note that this role is unlikely to meet the eligibility requirements for Skilled Worker visa sponsorship. Applicants requiring sponsorship should ensure they meet the current UKVI eligibility criteria before applying.