Patient Administrator

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust as the Patient Administrator within the Elective Admissions Team. Within the Elective Admissions team the post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will always be professional.

Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner Support the delivery of a high-quality healthcare service ensuring that all patients receive a high standard of service delivery Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff Interact with patients and relatives in distress in a sensitive and empathetic manner Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information Update patient details on PAS as appropriate, checking all demographic details on arrival or departure Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters Ensure all procedures are followed re data capture for service specific outcomes. Ensure all paperwork is filed appropriately Arrange interpreter and transport services were indicated Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Provide cover across the POD as and when required Always provide an excellent standard of service to patients Photocopying, filing, faxing, and other general office duties For a detailed description of the job role and main responsibilities, please see the attached job description and person specification