Admin Assistant/Receptionist
- Employer
- Midlands Partnership NHS Foundation Trust
- Location
- Shrewsbury, SY1 4RQ
- Contract
- Fixed-Term
- Posted
- 28 September 2026
- Closing date
- 12 October 2026
Role overview
This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn We currently have an exciting opportunity for an Administratorthat is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services based in Severn Fields Health Village, Shrewsbury. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
The role is fixed term for 10 months and would require you to work 37. 5 hours per week (Monday to Friday 9.
00am to 5. 00pm).
You would predominantly be based in Severn Fields, although you may be required to travel to work in other Trust locations to meet service need. In the role you will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators.
You will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams. The administration offices are busy, and the role is challenging but it is alsorewarding.
Show full NHS role information
To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law. Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader. Handle incoming and outgoing telephone calls in a polite and efficient manner.
Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
Type a range of documents including emailed requests, copy typing and audio transcription (via T-Pro digital dictation system) generated by the mental health pathway teams. Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO. Take / transcribe minutes as required and at the request of the Admin Support Supervisor and/or Admin Team Leader.
To work predominantly from a base, although travel to work in other Trust locations within the locality will be required to meet service need. For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position, please contact Sian Wallis: Sian. Wallis@mpft.nhs.uk