Administrator
- Employer
- Manchester University NHS Foundation Trust
- Location
- Manchester, M13 9WL
- Contract
- Permanent
- Posted
- 25 September 2026
- Closing date
- 2 October 2026
Role overview
We are currently looking for an enthusiastic individual to join our Urgent Care Clinical Triage Hub. This is a new and evolving service, allowing paramedics and care providers to consult with medial teams before automatically transporting non-emergency patients to A&E.
It redirects patients to the most appropriate, localised care while keeping A&E free for critical incidents and so this is an exciting opportunity. Applicants should be excellent communicators with good telephone skills and have the ability to deal with internal/external stakeholders and the general public daily.
A positive approach to customer care is essential. The role will involve providing administrative support to the clinical team within the Triage Hub.
In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as there is a citywide service operating from a number of locations between 8am and 8pm across a 7-day footprint; there will be a need to travel between our urgent care sites and so the successful candidate should be a car driver.
Posts available are: 2 x 20 hours per week 2 x 16. 5 hours per week Working a shift pattern between (currently 9.
30am - 6. 00pm, though this may change in the future) to cover the hours of the service across 7 days per week, 365 days per year.
Show full NHS role information
As the administrative support to the Clinical Triage Hub, you will be expected to provide a welcoming and professional first impression for Healthcare Professionals contacting the service, to ensure they receive an excellent customer service experience and that patients are streamed to the most appropriate area to provide their treatment. You will be the first point of contact for anyone accessing the service therefore, you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
The post holder will be expected to provide full clerical support to the Clinical Triage Hub. You will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the service.
Flexibility is required as part of the role as the service works 7 days a week, 365 days per year. To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others.
Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you.
This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive.
We look forward to receiving your application. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, please contact the manager named below.