Medical Receptionist

PLEASE NOTE THAT THIS POST MAY CLOSE EARLY IN THE EVENT THERE ARE A NUMBER OF APPLICATIONS. It may not be possible to respond to all interested applicants due to the volume of interest shown on previous job adverts and we apologise for this.

An exciting opportunity has arisen to join our friendly and hardworking Reception Team for a part-time/full time colleague. Receptionists serve as the first point of contact for patients and visitors, providing exceptional customer service in a busy fast-paced environment.

The successful candidate will be responsible for undertaking a wide range of duties including (but not limited to): Responding to patient queries in a timely, helpful and professional manner Managing appointments effectively and efficiently Handling enquiries either over the phone or in person at the front desk Maintaining accurate patient records Utilising information systems to support efficient workflow processes Actioning information, messages and enquiries for the clinical teams Upholding confidentiality at all times Our ideal candidate will have: A positive forward-thinking attitude Flexible approach Excellent communication skills Reception or customer service experience Basic PC skills such as Word, Excel The hours are worked between Monday to Friday and the successful candidate will be expected to work across Helston and Porthleven practices. The following are the core responsibilities of the receptionist.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b.

Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.

Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f.