GP Receptionist
- Employer
- Francis Grove Surgery
- Location
- London, SW19 4DL
- Contract
- Permanent
- Posted
- 22 September 2026
- Closing date
- 1 October 2026
Role overview
Medical Receptionist Wimbledon, Francis Grove Surgery Based in central Wimbledon , we are an established GP Practice, with over 14700 patients and a supportive, friendly staff team. Receptionists are held in high regard and are a key part of the practice team.
We are looking to add to our afternoon team and have a number of shifts available. Morning shifts are between 8am-1pm Afternoon shifts are between 1pm 7:30pm Hours available: 16 20 hours,1-2 roles available.
Full time role may be a possibility. Having previously worked in a customer facing role, you will have excellent communication skills and attention to detail along with plenty of enthusiasm and a calm temperament.
You will be professional and able to interact positively with patients to provide a consistently high level of patient satisfaction. You will have good listening skills and adhere to patient confidentiality whilst remaining courteous and efficient.
You will be flexible, sometimes covering other staff in their absence. You will also be proficient with computer skills.
Although it is a busy working environment where you will need to be able to multitask, staff receive a comprehensive training induction with lots of support from the Reception Manager, the friendly reception team, and the wider Management team. Experience Minimum one year in a customer facing role.
Show full NHS role information
Previous medical reception experience desired but not essential Main duties include Answering calls/liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.
Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.
To greet patients in a friendly and courteous manner at all times To answer telephone calls in a polite, professional and efficient manner To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives Work together with your team to provide the best service you can to patients. Advise patient when completing new patient registration forms, explaining the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately Email correspondence and referrals as requested and record Respond to patients via telephone, SMS or email as needed.
Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required Receiving and recording requests for home visits in line with expected standards Receiving, recording and booking requests for transport Direct accurate patient information to the appropriate clinician using EMIS To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone GP if required, following training Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to Attend and contribute to staff meetings To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager Opening and closing of premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice. Promote, encourage and activate patient on-line access Ensure relevant/appropriate contacts with patients are documented in notes Ensure email, tasks, Docman and other applications we use are checked daily.