Administrator

Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy. We are thrilled to announce a Fixed Term vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies.

We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment. While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused.

It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.

The role involves a variety of tasks, including reception duties, telephone and face-to-face contact with service users, and organisational support for therapists and managers. The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services.

Please refer to the attached Job Description and Person Spec for full details. An example of some responsibilities: To complete all administrative tasks undertaken by the admin team providing cross cover where needed.