Senior Receptionist

Patient Coordination: Managing complex booking queries, resolving patient complaints at the desk, and handling difficult or sensitive escalations calmly. Team Support: Assisting the Operations Manager in training new reception staff, troubleshooting daily workflow bottlenecks, and covering shifts during peak times.

System & Admin Management: Overseeing the clinical system (EMIS Web), managing digital consultation queues (Accurx), and ensuring accurate data entry. Clinic Flow Control: Monitoring patient wait times, coordinating urgent "squeeze-in" appointments with the duty doctor, and liaising directly with the clinical team.

Processing repeat prescription requests, managing incoming clinical mail, and scanning or coding documents to patient files. Prescription & Document Routing: Job Description: Senior Medical Receptionist Employer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: Permanent To provide a high-quality, professional, and compassionate front-of-house service to patients and visitors.

The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites. Patient Services & Escalations Resolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.

Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor. Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.

Assist in training, mentoring, and onboarding new medical receptionists. Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.