Administrator
- Employer
- Sirona care & health CIC
- Location
- Bristol, BS6 6AU
- Contract
- Fixed-Term
- Posted
- 21 September 2026
- Closing date
- 4 October 2026
Role overview
Do you enjoy being organised, solving problems and making a difference to people's experience of healthcare? Join our MSK administration team and play an important role in keeping the patient pathway running smoothly from referral through to onward care.
You'll be at the heart of the service, working closely with patients, clinicians and colleagues to coordinate appointments, manage referrals and caseloads, complete post clinic actions and arrange onward referrals. You'll use systems including e Referral and EMIS to ensure information is accurate, up to date and patients receive the right support at the right time.
Every day will bring something different. You'll respond to patient queries, manage complex or sensitive information and work with colleagues and external organisations to resolve issues and keep things moving.
You'll need excellent communication skills, a calm and professional approach and the confidence to use your initiative when solving problems. If you're organised, approachable and enjoy working as part of a busy team where your work directly supports patients and clinicians, we'd love to hear from you.
Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.
Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available). Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues Able to escalate issues and risks to line manager as appropriate.
Show full NHS role information
Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively. Will be expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance. Responsible for maintaining awareness of developments/priorities at work.
May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support. Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date.
If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.
If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.