GP Practice Receptionist
- Employer
- Thameside Medical Practice
- Location
- Teddington, TW11 8HU
- Contract
- Permanent
- Posted
- 17 September 2026
- Closing date
- 24 September 2026
Role overview
The successful candidate will be the first point of contact for patients and play an important role in helping them access services. Working closely with GPs, clinicians, administrators and the wider multidisciplinary team, you will enjoy the buzz of working in a busy and thriving environment.
Main duties will be managing appointments, signposting patients to suitable services, such as community pharmacy, NHS 111, urgent care or other local services. Competent in using systems to process online, telephone and walk-in requests and help with administrative tasks, accurate message taking; form completion, managing post and requests for information.
You will be someone who is comfortable communicating clearly with patients who may have additional needs, including language, digital access or vulnerability-related requirements and enjoy working as part of the wider practice team to support the smooth running of reception and telephone systems. Manage front of house reception areas.
Deliver excellent customer service. Communicate effectively, in a calm, professional and empathetic way.
Produce work accurately under pressure in a busy environment. Have good keyboard skills and the ability to learn and use clinical and administrative systems.
Prioritise tasks and working effectively as part of a team. Have a flexible approach to managing your workload and service requirements.
Show full NHS role information
The post holder will work with colleagues to ensure the highest standards of care for all patients, dealing with a wide range of administrative and management tasks in a general primary healthcare practice setting. Key responsibilities: Provide administrative and reception support to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
The role is diverse, varying from patient requests and referrals to liaison with external health care providers. Receptionist in line with Practice procedures and protocols: 1.
Act as first point of contact for patients, carers, other healthcare professionals and visitors contacting the Practice. 2.
Maintain high professional standards when representing the Practice. 3.
Ensure the enquiries of patients and carers, via online, telephone and face to face, are all dealt with efficiently and courteously to the mutual satisfaction of the patient and Practice. 4.
Book, amend and cancel appointments in line with Practices appointment procedures. 5.
Respond to and or redirect all patient and visitor requests appropriately. 6.
Registration of new patients in line with Practice procedures. 7.
Ensure reception and waiting areas are kept neat and tidy. 8.
Flexibility to cover all reception shifts; both am/pm as required. You will be required to cover staff absences and leave undertaking additional paid hours when necessary.
9. All related administrative tasks such as issuing of repeat medicines, informing patients of their test results, checking of emails on a daily basis, usage of text message system to inform patients of their results.
This list is indicative and not exhaustive. Organisational duties in line with Practice procedures and protocols: 1.
Work as part of the Non-clinical and Primary Healthcare Teams within the Practice. 2.
Make recommendations to the Partners and Practice Manager on areas for improvement within the post holders areas of work experience within the Practice. 3.
The post holder will take part in the full range of Practice activities, training and personal development and play a key role in developing the Practice within the post holders areas of work experience. 4.
Ensure building security by being conversant with alarm system and completing room checks at the end of the day. Administration duties in line with Practice procedures and protocols: 1.
Supporting the Operations Manager in resolving of IT issues. 2.
Issuing of repeat prescriptions on a daily basis. 3.
Pulling/filing notes as necessary. 4.
All related administrative tasks as directed by the Operations Manager or Practice Manager. This job description is a reflection of the current position, and the post holder is expected to view it as guide rather than an exact description of all duties and responsibilities.
It may be subject to variation from time to time as services develop. The post holder will be expected to be flexible and to undertake additional duties as may be required in discussion with the Partners, Practice Manager or Operations Manager.
Confidentiality The post holder will have access to confidential information and is expected to ensure that the highest level of confidentiality is always maintained. Health and Safety The post holder is expected to make themselves aware of and comply with the Practices and National Health and Safety policies.