Receptionist/Administrator
- Employer
- Dorking Healthcare Ltd.
- Location
- Redhill, RH1 2NP, Epsom, KT17 4BL, DORKING, RH4 2AA, Warlingham, CR6 9LF, DORKING, RH4 1SD, Epsom, KT17 4BL, WARLINGHAM, CR6 9NW, REDHILL, RH1 1EB
- Contract
- Permanent
- Posted
- 15 September 2026
- Closing date
- 4 October 2026
Role overview
The role of the Receptionist/Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The team undertake a wide variety of admin tasks including, checking patients in for appointments, booking appointments, answering telephone queries and processing incoming post.
The role would suit some one who is good at multitasking, problem solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service. The reception team is currently made up of 12 staff members who cover the Outpatients activity predominately based at Dorking & Redhill with travel to our other sites in Epsom and Warlingham.
The staff work on a rota basis, which includes some evenings and weekends, Monday to Saturday, the shift pattern varies from week to week with no set days, only set hours. The ideal candidate will have previous patient or customer facing experience and excellent communication skills.
Within this fast-paced environment it is necessary to remain calm and maintain a high level of attention to detail. You will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients care being as smooth and efficient as possible.
We will provide the training necessary to use our inhouse IT systems, however a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.
The role will be shift based at all sites, predominately based at Dorking & Redhill with travel to our other sites. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families.
Show full NHS role information
This will include covering the reception at DHC for some evenings and weekends on a rotational basis. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision.
You must be eligible to work in the UK as we are unable to offer visa sponsorship for this role. Please note we may close this vacancy early depending on the number of applications.
Duties and responsibilities To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers utilising and visiting the hospital. To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion.
Responsible for answering incoming calls and emails, dealing with their requests for information effectively. Booking and rescheduling patient appointments via telephone, SMS and letters.
To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update records as appropriate.
To receive and dispatch mail promptly. To ensure appropriate handover of information relating to reception/ administrative work.
To attend regular meetings within DHC, maintain and keep up to date with working procedures. To manage own workload efficiently and effectively on a daily basis with a degree of autonomy.
Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.