Receptionist / Administrator

Glenpark & Teams Medical Services is a busy general practice based in Teams and Dunston, Gateshead. We operate across two sites and offer primary care services to over 14,500 patients.

This is an excellent opportunity to join our team of dynamic and forward-thinking receptionists and administrators based over both sites. Hours: Full time or part time considered Interview date: Thursday 8th October 2026 You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. You will also undertake a variety of administrative duties to assist in the smooth running of the practices.

The successful candidate will be well organised, have good interpersonal skills and have the ability to work under pressure. The below list is not exhaustive but contains some of the main duties of the role: Greet patients and visitors to the practice and maintain a welcoming disposition at all times Answer general enquiries and explain surgery practice and procedures.

Navigate patients to the most appropriate professional Register new NHS patients, and supply all new patients with the essential information about the practice. Receive and process requests for repeat prescriptions Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate Arrange follow-up appointments with doctors, nurses and other health professionals Answer all telephone calls in a courteous manner and deal with them appropriately Scanning/coding/processing documents and contacting patients as required.

Full training will be given. Cross site working is essential.