Medical Receptionist (full time)
- Employer
- Attenborough Surgery
- Location
- Bushey, WD23 2NN
- Contract
- Permanent
- Posted
- 14 September 2026
- Closing date
- 28 September 2026
Role overview
We are seeking full time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.
Shifts currently available at out Holywell Branch, Carpenders Park Branch and Bushey Medical Centre. Hours to be discussed at interview.
The desirable candidate would have: Call Centre experience Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days. A positive can-do attitude together with good team working.
A background in General Practice Reception would be an advantage but is not essential. Experience with EMIS would be an advantage but is not essential.
Commitment to a full 2-week training programme will be required on acceptance of this role. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. Contribute towards efficiency, and ensure that total confidentiality is maintained when dealing with patients and medical documentation.
Show full NHS role information
Greeting and directing patients as they arrive for appointments. Dealing with telephone requests and enquiries Processing repeat prescription requests.
Making appointments for practice patients with the appropriate Health Care professional. Processing requests for home visits.
Taking and delivering messages. Processing non NHS claim forms and private referral letters.
Collection of Fees for non-NHS work. Updating patient computer records as required Informing patients the results of test and investigations Filing of manuscript information, and maintenance of patients medical records.
Testing the clarity of the telephone message in accordance with Practice procedures. Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
Receiving specimens from patients, and batch delivery to collection point. Other one off essential duties deemed necessary to ensure the smooth running of the Practice Eg. tidying the workplace, assisting the doctors, etc. Attenborough Surgery is a very busy, forward thinking 5 partner, 19 salaried GP practice.
We have a practice list size approximately 33,000 patients and are based over 4 surgery sites. We are a single practice Primary Care Network and a well-established training practice, respected for its collaborative working, training, teaching, and personal development within its team.
We are seeking full time or part time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work, and a small amount of admin related to the calls taken.
All Shifts will be across all 4 of our sites: