Medical Receptionist
- Employer
- The House Partnership
- Location
- Redhill, RH1 1EB, Redhill, RH1 3PN
- Contract
- Permanent
- Posted
- 10 September 2026
- Closing date
- 1 October 2026
Role overview
We are looking for an enthusiastic and hard working Medical Receptionist to join our friendly team based across our two sites at the heart of Redhill and in Merstham. This is a part time position working Monday-Friday.
This will be a combination of shifts either morning from 8:00-16:30 or afternoon from 13:00-19:00 with one early morning start at 7:30. Previous experience of working in a similar environment would be desirable although fast learners with an ability to excel in a fast-paced, ever evolving industry would be ideal candidates.
The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone and through our interactive website. A high level of customer service skills are required and as well as clear communication with GPs and other healthcare professionals to ensure that a safe and efficient service is provided to our patient population is vital.
Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing emails and and internal electronic tasks via our clinical system. Managing appointment requests and queries via our interactive website is a key part of this role as this is the main route of communication between patients and the practice.
Opening and closing the surgery in line with our security protocols and maintaining oversight of the waiting room are other key responsibilities. EMIS Web is our clinical I.
T system and Accurx is used as our digital messaging platform. Full training will be provided as part of the induction process.
Show full NHS role information
Job Purpose As part of a team, to achieve a smooth running and efficient surgery for both GPs and patients and to provide all necessary administrative support required by the Practice Prime Objectives To provide an efficient and professional reception service during surgeries and clinics To ensure that all record keeping, both manual and computerised, is accurate and up to date To respect patient confidentiality at all times Main Duties Running the appointment and associated IT systems accurately and to maximise use of available time Repeat prescribing as directed by the doctors Dealing with queries by reference to both computerised and manual records Clerical work related to the reception function Opening and closing premises, ensuring readiness for use and security out of hours Other such duties as required for the smooth running of the practice