GP Surgery Receptionist

1 x full time hours or 2 x part time hours The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy.

If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key.

Support with sickness and holiday cover in addition to contracted hours may also be required. Receive incoming and initiate outgoing telephone calls.

Book patient appointments To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries. Answer emergency phone calls and action as necessary Receive, file and workflow external documents both in hard and electronic format Maintain a log, file and workflow to clinical system all correspondence handled over the desk.

Manage incoming samples Manage patient tasks through EMIS Docman AccuRx Email Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Processing medication requests Manage patient queries at desk Manage scanning and document workflow using Docman Sign all visitors in and out Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk.