Medical Receptionist
- Employer
- Boothstown Medical Centre
- Location
- Manchester, M29 8RZ
- Contract
- Permanent
- Posted
- 8 September 2026
- Closing date
- 25 September 2026
Role overview
Boothstown Medical Centre is looking for a friendly, professional and enthusiastic Medical Receptionist to join our busy and supportive team. As the first point of contact for patients, you will play a vital role in delivering excellent customer service, handling enquiries, managing appointments, processing information accurately and supporting the day-to-day running of the practice.
We are seeking someone with excellent communication and organisational skills, a positive attitude, and a genuine commitment to providing high-quality patient care. Previous receptionist or customer service experience is desirable, although full training will be provided.
At Boothstown Medical Centre, we pride ourselves on delivering compassionate, patient-centred care within a welcoming and forward-thinking practice. We have a strong team culture where every member of staff is valued and supported, and we are committed to staff wellbeing, professional development and continuous improvement.
This is an excellent opportunity to join a friendly and dedicated team making a real difference to the local community every day. If you are organised, approachable and enjoy working in a fast-paced environment, we would love to hear from you.
Well developed oral and written skills computer literate experience of working with the public ability to prioritise work ability to work under pressure excellent communication skills ability to work as part of a team flexible to cover staff annual leave and sickness ability to use own judgement, resourcefulness & common sense willingness to undertake training knowledge of medical terminology preferred but not essential previous experience of working in an General Practice is preferred although training will be provided to a suitable candidate The post holder will be the first point of contact for patients and visitors to the practice, providing a professional, welcoming and efficient reception service. They will be responsible for assisting patients in accessing the appropriate healthcare professional or service, responding to enquiries, and supporting the smooth day-to-day operation of the practice.
The successful candidate will work closely with the wider practice team to deliver high standards of customer service, maintain accurate patient records, and contribute to a positive patient experience. They will represent the practice in a courteous, compassionate and professional manner, both face-to-face and over the telephone.
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Develop and maintain a thorough knowledge of practice procedures and services. Work in accordance with practice policies, protocols and confidentiality requirements.
Undertake routine administrative tasks, including photocopying, scanning and document management. Open, process and distribute incoming post as appropriate.
Liaise effectively with hospitals, community services and other healthcare professionals. Register new patients and ensure accurate completion of registration documentation.
Support the wider practice team with general administrative duties as required. Welcome and assist patients and visitors attending the practice.
Respond to patient enquiries promptly, efficiently and sensitively. Manage patient interactions at the reception desk while maintaining confidentiality at all times.
Issue completed repeat prescriptions in accordance with practice procedures, ensuring patient details are verified. Provide cover across all reception workstations as required.
Prepare pathology specimens and arrange collection by the designated courier. Distribute internal correspondence and documentation.
Process patient appointment requests via telephone, online systems and face-to-face enquiries. Book, amend and cancel appointments in accordance with practice protocols.
Manage requests for home visits and ensure they are directed appropriately. Record and process telephone consultation requests accurately within the clinical system.
Signpost patients to the most appropriate service or healthcare professional. Register new patients and maintain accurate electronic patient records.
Process changes to patient demographic information in a timely manner. Manage repeat prescription requests in accordance with practice policies.
Scan, file and code clinical correspondence using the practice document management system. Accurately enter clinical and non-clinical data onto patient records.
Update patient information, including smoking status, weight and other Quality and Outcomes Framework (QOF) data. Act upon relevant alerts and notifications within the clinical system.
Record patient contacts and communications accurately. Complete patient details on pathology request forms as required.
Answer incoming telephone calls promptly and professionally. Deal with enquiries effectively and courteously, taking accurate messages when required.
Direct calls to the appropriate member of staff or service. Maintain a high standard of customer care in all telephone interactions.
Contribute to maintaining a safe, secure and welcoming environment for patients, staff and visitors. Ensure reception and communal areas are kept tidy and presentable.
Follow practice procedures relating to opening, closing and security of the premises, including alarms, doors and windows. Participate in mandatory training and practice meetings as required.
Undertake any other duties appropriate to the post as requested by the Practice Manager or Assistant Practice Manager. This role requires excellent communication, organisational and customer service skills, together with the ability to work effectively within a busy multidisciplinary team whilst maintaining patient confidentiality at all times.