Reception and Appointment Clerk

The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston. **Location - BHOC, Mrytle Road Admin office** The Reception and Appointment Clerk works closely with a wide range of administrative teams including the Treatment Bookings Team, Clinic Coordinators, Medical Secretaries and Clinical Nurse Specialist Support Team.

As the team deal with a wide range of enquiries, the postholder will be expected to liaise effectively with colleagues across multiple departments and locations. The Reception and Appointment Clerk provides a frontline welcome, support, information and signposting to patients receiving treatment for cancer and those living with non-malignant blood conditions.

The role is an integral part of the multidisciplinary team supporting both outpatient and day unit services Communication: o To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq. o To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary. Patient Care: o To show a caring and professional approach towards patients, relatives and carers.

This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner Organising and Planning: o To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing. Service Development and Research: o Attend training courses as required to support personal development and the needs of the service. o Assist in training of new members of the team. o To take part in departmental audits and associated duties.

Finance and Resources: If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies. Information Resources: o To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.