Receptionist
- Employer
- The Oaks Medical Centre
- Location
- Hull, HU4 6RF
- Contract
- Permanent
- Posted
- 1 September 2026
- Closing date
- 30 September 2026
Role overview
We are looking to employ a part time Receptionist to join our friendly team. The successful candidate will be required to provide effective and efficient reception and administrative services for the practice in a professional and courteous manner.
Experienced in delivering a high standard of customer service is valued but full training for this role will be provided. The role is for 16 hours per week to cover maternity leave for 12 months .
Also there is a need to be able to cover colleagues for sickness and holiday absence. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Ensure efficient running of appointment system.
Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays. Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.
Respond to all queries and requests for assistance from patients and other visitors. Participate in Care Navigation, which involves signposting patient to more appropriate health care services.
Take and process new patient registrations. Safely take samples from patients as per the Sample Handing protocol.
Show full NHS role information
Take subject access requests from patients. Set up online user accounts.
Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments. Book appointments for long term condition recalls as per the patients needs.
Process patient information such as notifications of deaths as per practice protocols. Receive and transfer telephone calls.
Ensure accurate messages are transcribed to the relevant recipient. To assist with the Practices clerical work as required.
This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes. To retrieve and advise patients of their tests results.
To provide holiday and sickness cover for colleagues as required. This list is not exhaustive and other duties relative to the role may apply.