Medical Receptionist

The Medical Group are currently seeking an experienced receptionist to work at Meadowfield Surgery. The position is full-time on a 1 year fixed term contract.

Receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way. Provide assistance to the Practice Team and project a friendly and positive image to patients and other visitors, either in person or via the telephone.

Open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm is activated following the locking up checklist.

Care Navigation signpost patients to the most appropriate service Ensure all new patients are registered onto the computer system promptly and accurately, ensuring they are within the Practice boundary. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. Chaperone patients as and when required.

Action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. Liaise with patients and pharmacies to resolve issues with medication.