Medical Receptionist
- Employer
- Penn Hill Surgery
- Location
- Yeovil, BA20 1SB
- Contract
- Permanent
- Posted
- 27 August 2026
- Closing date
- 10 September 2026
Role overview
We are looking for friendly, organised and enthusiastic Receptionists to join our team at Penn Hill Surgery. We have re-organised our reception and secretarial teams to increase our numbers in reception in order to provide the best service to our patients whilst making the role more varied for staff.
We are looking for two part time receptionists to share the vacancy hours. The hours would ideally be worked in the following regular shift patterns: Two part-time positions: Vacancy 1 = 17 hours or Vacancy 2 = 22.
25 hours Vacancy 1 working pattern : Mon 10:00-18:30, Tues 08:30-13:00 & Weds 13:00-17:30 = 17 hours p/wk Vacancy 2 working pattern : Mon 08:30-13:00, Thurs 08:30-17:30, Fri 08:30-18:30 = 22. 25 hours p/wk We are happy to discuss working patterns with suitable candidates.
Please note that applicants must be able to work our core reception shifts, including 8:30am starts and some 6:30pm finishes. We are proud of our hardworking, experienced and supportive team, where colleagues work together to provide excellent patient care.
Whether you already have experience in general practice or are looking for a new challenge, we will provide full training and support. If you would enjoy a fast-paced role where no two days are the same, can juggle a variety of tasks and enjoy helping people, we would love to hear from you.
You'll be joining a supportive team and making a difference to our patients every day. For an informal discussion, please contact Karen Tucker, the Deputy Practice Manager.
Show full NHS role information
Provide an efficient, professional and welcoming reception service to patients, visitors and other healthcare professionals. Answer telephone calls, deal with general enquiries, explain practice procedures, signpost patients to the most appropriate clinician or service, and accurately relay messages when required.
Book, amend and cancel appointments using practice systems, ensuring patients with urgent clinical needs are managed appropriately using sound judgement and established procedures. Accurately register new and temporary patients, process deductions and maintain patient records using EMIS.
Action and complete tasks received through EMIS, AskMyGP and email on a daily basis. Scan and accurately code clinical correspondence onto patients' electronic medical records.
Explain practice services and registration requirements to patients and ensure all relevant documentation is completed. Process payments for private (non-NHS) services, issue receipts and maintain accurate financial records.
Work closely with clinical and administrative colleagues to ensure the smooth day-to-day running of the practice and deliver excellent patient care. Medical records summarising MEDICAL RECEPTIONIST Hours: We welcome applications from candidates interested in the following two sets of hours: Vacancy 1: Mon 10:00-18:30, Tues 08:30-13:00 and Weds 13:00-17:30 = 17 hours p/wk Vacancy 2 : Mon 08:30-13:00, Thurs 08:30-17:30 and Fri 08:30-18:30 = 22.
25 hours p/wk Place of Work: Penn Hill Surgery Reports to: Deputy Practice Manager Job Summary We are looking for friendly, organised and enthusiastic individuals to join our hardworking and supportive Reception Team. We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.
Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same.
The successful candidates will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients. Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.
You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice. Main Responsibilities Reception Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.
Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service. Book, amend and cancel appointments using practice systems.
Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures. Explain practice services, registration procedures and temporary patient arrangements.
Maintain accurate patient records using EMIS. Check and update patient demographic details as required.
Process payments for private (non-NHS) services and issue receipts. Administration As well as reception duties, you'll also undertake a variety of administrative tasks, including: Actioning tasks received via EMIS, AskMyGP and email.
Processing new patient registrations, temporary registrations and deductions. Scanning and coding clinical correspondence onto patients' electronic records.
Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice. Summary patient medical records.
Premises Prepare the surgery for the start of the working day. Secure the premises at the end of the day when required, ensuring practice procedures are followed.
General Responsibilities Attend team meetings, staff meetings and mandatory training. Participate in service improvement initiatives.
Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies. Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.