Administrator

Tottenham Health Centre is seeking a friendly, organised and compassionate GP Practice Administrator to join our busy and supportive team. The postholder will provide efficient administrative and patient-facing support, helping patients access the right services and supporting the smooth day-to-day running of the practice.

This role would suit someone who communicates confidently, remains calm under pressure and enjoys working with people from a wide range of backgrounds. Previous primary care experience is desirable but not essential, as training will be provided for the right candidate.

The GP Practice Administrator will be an important first point of contact for patients, carers, visitors and external organisations. The postholder will manage enquiries professionally, undertake a broad range of administrative tasks and maintain accurate, confidential patient records in accordance with practice procedures.

Working closely with clinical and non-clinical colleagues, the postholder will support appointments, correspondence, referrals, prescriptions and other routine practice processes. They will use initiative, prioritise competing demands and contribute positively to service quality and ongoing improvement.

Patient services and communication Welcome patients and visitors in a professional courteous and helpful manner in person and by telephone or digital channels Respond to patient enquiries explain practice procedures and signpost patients to the most appropriate service or member of the team following agreed protocols Book amend and cancel appointments accurately and support the effective use of clinical appointment capacity Communicate sensitively with patients who may be anxious distressed unwell or facing communication barriers maintaining a non-judgmental and compassionate approach Manage difficult conversations calmly and seek support or escalate concerns appropriately Support patients with registration access to online services and completion of relevant practice forms General administration Process incoming and outgoing correspondence emails documents and clinical system tasks promptly and accurately Scan code file and workflow documents in line with practice procedures and training escalating clinical information to an appropriate clinician where required Maintain accurate patient demographic and administrative records and update information when notified of changes Prepare letters forms reports and other routine documents and support photocopying filing and data entry Monitor shared work queues and complete allocated tasks within agreed timescales Receive and distribute post supplies and messages and maintain tidy well-organised reception and administrative areas Provide reasonable cover for colleagues during absence and undertake other appropriate administrative duties consistent with the role Appointments reception referrals and prescriptions Support appointment and recall processes in accordance with practice protocols Process routine referral-related administration and liaise with hospitals community services and other providers as required Receive and process repeat prescription requests in line with practice policy referring medication or clinical queries to the appropriate clinician Follow up outstanding administrative actions and keep patients informed where appropriate Provide reception cover and deal with patients face to face responding to appointment requests and general enquiries offering appropriate signposting and escalating urgent or clinical concerns in line with practice protocols Teamwork quality and development Work collaboratively with GPs nurses allied health professionals managers and the wider administrative team Attend and contribute to team meetings training appraisal and practice development activities Follow practice policies standard operating procedures and agreed ways of working Identify opportunities to improve administrative processes patient experience and service efficiency Complete all required statutory mandatory and role-specific training and maintain competence in relevant systems and procedures Confidentiality safeguarding and information governance Maintain patient confidentiality at all times and handle personal and sensitive information securely and discreetly Comply with UK GDPR the Data Protection Act twenty eighteen NHS information governance requirements and practice policies Follow safeguarding procedures and promptly report any concern about a child or adult at risk to the appropriate safeguarding lead Apply infection prevention health and safety equality diversity and inclusion policies in all aspects of the role Report incidents errors complaints and risks through the appropriate practice process and support learning and improvement