Ward Clerk Maternity

If you are ready for a challenge and want to be part of a team providing an excellent administration and reception service, then this might be just what you are looking for. We are looking to recruit enthusiastic and motivated people who are organised , flexible and adaptable to join our team of ward clerks.

You will need to have excellent organisational, communication and IT skills, job specific training will be given. This is a pivotal role which requires someone who is able to work independently and is self-motivated.

You will be able to deliver a high standard of customer service and communicate effectively. The role is full time covering a shift pattern that is worked over 4 days including working 2 nights per week.

Job Purpose: To provide administrative and clerical support to the clinical and midwifery staff within maternity services. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance Key Duties: To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone. To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate.

To make telephone calls on behalf of the Midwives as directed. To assist in admitting and discharging patients using manual and computerised systems.