Billing Administrator

Box Recruitment Group Limited - Agency - Permanent • London

£30,000 - £36,000 per year

- Must be confident in MS Excel - Must be able to get to Stamford Hill North London £30,000 - £36,000 DOE Billing Administrator Location: Stamford Hill Hours: Fully office-based role Monday - Thursday: 9:30am - 6:00pm Friday: Early finish Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team. The successful candidate will be responsible for carrying out billing administration for both B2 B and B2 C customers across telecoms services including landline, broadband, leased lines and mobile services. Key Responsibilities - Billing & Data Administration - Monthly billing administration for B2 B and B2 C customers - Dealing with customer billing queries over the phone and resolving - Add and organise data within the billing system - Monitor and report billing data using internal systems - Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity - Import, match and verify data from multiple sources - Customer Communications - Generate and send end-of-contract letters to customers - Handle customer and internal queries via email and telephone professionally - Produce and dispatch billing and account-related correspondence - Systems & Reporting - Work with the Abillity billing platform - Produce internal reports and compile team data for review - Support the transition from manual to system-led billing processes - Team Support - Work closely within a collaborative team environment - Support colleagues with ad hoc administrative and operational tasks - Participate in cross-functional communication across the business Preferred Skills & Experience - Confident Excel skills including formulas and pivot tables - Previous billing administration or data-driven administration experience (preferred) - Strong attention to detail and organisational skills - Professional and confident telephone manner - Able to commute to Stamford Hill North London on a daily basis - Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous Benefits - 28 days holiday - Private healthcare - Discretionary yearly bonus - KPI bonus scheme - Discounted rewards scheme - Early finish on Fridays