Sales and Operations Administrator

Reed - Agency - Permanent • London

£28,000 - £30,000 per year

Sales and Operations Administrator - Annual Salary: £28,000 - £30,000 - Location: North London - Job Type: Full-time, Permanent - Working Hours: 8am - 5pm, Office-Based Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines. Day-to-day of the role: - Work closely with trainers and staff to ensure seamless information flow and cooperation across the company. - Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations. - Maintain accurate records of sales and operational data in the company's CRM and other management systems. - Process new booking forms and update management systems accordingly. - Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel. - Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction. - Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants. - Provide administrative support to trainers to facilitate smooth training processes. - Communicate training schedules and details to participants and instructors. - Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses. - Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities. - Issue certificates to course bookers where required and manage post-course applications and checks. - Prepare and send out course paperwork to instructors. Required Skills & Qualifications: - Excellent communication and interpersonal skills. - Ability to work efficiently in a fast-paced environment. - Strong organisational skills and attention to detail. - Proficiency in using CRM systems and managing data. - Experience in handling customer inquiries and resolving issues. - Ability to coordinate and manage multiple tasks simultaneously. Benefits: - Stable and permanent position with standard working hours. - Opportunity to work in a dynamic and supportive environment. - Professional growth and development opportunities.